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Shipping & Returns

 

 

 

Shipping

All orders are shipped via DHL 
Shipments are processed Monday - Friday 
No shipments are processed or shipped on weekends (Saturday & Sunday) or holidays.
Please allow 1-3 business days for your order to be processed. 
We currently ship to the US, Spain, UK, Portugal, Germany, France, Italy, and Belgium. 
Shipping Timeline for ALL orders is between 3-5 business days. 
Please note that shipping windows are estimates and delivery dates cannot be guaranteed.
We require a physical address, either residential or business.

 

Returns

You may return any product ordered from bonnieandlilac.com within 15 days of the original purchase date. The item must be in its original packaging and accompanied by a note with a written reason for the return.
Unfortunately, we cannot accept returns on opened items or items that have been damaged after opening. 
Items returned after 15 days will not be credited. 
The original shipping and handling charges are not refundable. 
For any further information please contact our customer service team at info@bonnieandlilac.com
Monday to Friday 9am to 5pm.
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